MM
Mikateko M
1 reviews | Active since Jun 2012
17 Jan 2017, 13:29
BDM***
<p>Good day ,</p> <p> </p> <p>I place an order online with boardmans on the first week of December. They sent an email on the 5th of December stating that they couldn't source all the items. I sent them an email with the items they would replace the order with as they requested. It now the 17th of January and I have yet to receive those items. I called their call centre but all my effort have been unfruitful I even emailed the people I was communicating with but they haven't even bothered to respond back. Their service is so pathetic I paid for my order but I have to run after them over a month later...</p>
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Edcon's replyOfficial
17 Jan 2017, 17:23Thank you for taking the time and discussing the concerns you have on your Boardmans Online order (***). We can understand the frustrations this has caused you. Kindly be advised we have escalated the refund query to the Online management team and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,
Edcon's reply17 Jan 2017, 17:23
Official
Thank you for taking the time and discussing the concerns you have on your Boardmans Online order (***). We can understand the frustrations this has caused you. Kindly be advised we have escalated the refund query to the Online management team and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,