Balance outstanding on mystery account

Good day. <br> <br> I have recently finished paying off debt review. When it came to receiving my clearance letter, my debt counselor advised me that Edcon states I have an outstanding account with them. Why has nobody ever contacted me with regards to an outstanding amount? I have never received a statement and don't ever even recall having the account. I have worked for the same company for the past 11 years so my details haven't changed.<br> <br> I sent an e-mail to the financial services at Edcon but nobody has come back to me. Surely if I had such an account, someone would have contacted me at some stage so I could make payments?