Baddest service

On Friday I went to birch acres mall , well I needed to do lay-by got to the till I was told I can't do a lay-by without an ID , I asked why the lady said she never done it without an ID . I asked her to get me someone that can help me since she can't because it wasn't the first time I lay-byed without an ID, she ask everyone in the till they said they can't but no one could explain to me why because I even said I have my lincese with, she refused to help . Then she went to the back to get some guy who didn't introduce himself, I assumed he is maybe supervisor or manager but he was even worse because he just said ID the I said I have lincese he said "no we want identify document" then I said the lincese is mos . He said I can't lay-by with it I asked why he also didn't explain why I couldn't lay-by without an ID I also told him I once did lay-by at one of the stores without it . He said not in that store then he just left me standing with no answers or an explanation nyana . The store's service is so poor and they don't even know how to explain SOPs to customes because if it was explained to me why in the first place there was no need for her to call the rude and know nothing guy . That was the baddest service I got because I even asked the T's and C's of lay-by I couldn't get an answer . Please edcon educate your people some customers service s****s the guy was worse he lacks people s****s and communication s****s.