1 reviews | Active since Feb 2016
Bad worse customers service
<p>Long que no staff to assist only 2 cashier who are working on a Friday night </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Clear water mall management to address as our valued customer is not happy that the was few store staff members assisting with customers which caused long queues, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 387/GO . The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Clear water mall management to address as our valued customer is not happy that the was few store staff members assisting with customers which caused long queues, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 387/GO . The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.