Bad Systems/ Processes :( Very Disapointing
<p> I want to increase my limit so I was asked to e-mail my documents to ********** or ********** and phone them on ***after sending the documents. </p> <p> </p> <p>When ever I phone they tell me the documents are blank and that it goes straigh to the system. I can only send the documents in PDF. And all they say is that I must resend. I have sent them 7 times and they can't give me an alternative e-mail address. </p> <p> </p>
Resolved today 19/07/2016. I don't know if it is because of this review or the e-mails I sent to ********** Anyway the guy who phone was very helpful and he apologiezed.
Resolved today 19/07/2016. I don't know if it is because of this review or the e-mails I sent to ********** Anyway the guy who phone was very helpful and he apologiezed.
We are glad that you finally received proper assistance as you stated that a staff member was in contact with you, as you received a call from the Head office. Please find the below reference number for your post ********** 246/GO. We apologise for any frustrations incurred. Kindly be advised that a for any further concerns you may reach us on ***or email to **********
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We are glad that you finally received proper assistance as you stated that a staff member was in contact with you, as you received a call from the Head office. Please find the below reference number for your post ********** 246/GO. We apologise for any frustrations incurred. Kindly be advised that a for any further concerns you may reach us on ***or email to **********
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We are glad that you finally received proper assistance as you stated that a staff member was in contact with you, as you received a call from the Head office. Please find the below reference number for your post ***/GO. We apologise for any frustrations incurred. Kindly be advised that a for any further concerns you may reach us on ***or email to ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We are glad that you finally received proper assistance as you stated that a staff member was in contact with you, as you received a call from the Head office. Please find the below reference number for your post ***/GO. We apologise for any frustrations incurred. Kindly be advised that a for any further concerns you may reach us on ***or email to ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,