bad service, *********** employees

On the 1st October 2015, I took my phone to e dgars west street durban for repairs and to date I still do not have my phone. I have spoken tobtge so called manager but the is due was not resolved and the consultant who was assisting me never returned to me. at first I was told my phone was taken to mtn by mistake and the phone would be taken to insurance urgently as I had waited long already. the promise by the manager ans employee to give my matter attention was never full filled. I called repair centre myself and I was told hey only received the phone on the 27th October and it had been sitting at storage as the form was not completed properly At the store. This is disappointing and upsetting. Edgars West street needs to improve on customer service.