1 reviews | Active since Jun 2014
Bad service from edcon.
Hi,<br> <br> Struggled to get statements after I told edcon I want to settle my account.<br> Eventually after a long struggle I manage to get the statements via email.<br> I did settle my account +-3 moths ago.<br> I also asked them telephonic to forward me the settlement letter on my account. <br> I am experiencing difficulties with the call center and couldn't get through to a consultant.<br> I tried more than 6 times before I got hold of a consultant.<br> This is not the first time.<br> Eventually when I got hold of a consultant she said I need to wait for 48 working hours and that there is no call logged on the system.<br> When I asked the consultant to speak to the manager / supervisor she keeps on telling me I need to wait 48 hours.<br> I never spoke to the manager / supervisor.<br> <br> Still waiting for the settlement letter as well.<br> <br> Regards,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that the service concerns you have raised with us, have been forwarded to the accounts department management to address.
We are however glad to hear that you did receive the required assistance with your paid up letter.
The reference for your query is as follows: ***/GO
Thank you once again for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team
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Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that the service concerns you have raised with us, have been forwarded to the accounts department management to address.
We are however glad to hear that you did receive the required assistance with your paid up letter.
The reference for your query is as follows: ***/GO
Thank you once again for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***