1 reviews | Active since Jul 2015

27 May 2016, 09:34

Bad Service from Cash Insurence

<p>Good day</p> <p>i put a cash claim in at edcon cash insurence and what Bad Service i have as i when in to the store at Edgars the 29 April 2016 and since there i have been phoning up and down to find out that the claim is on waiting for Authorization im very upset as everytime i call its the same thing all the time there service suck seriously but quick to debt the money and i just told there noe again and guess what they put the phone down in my ear how does a person work with people like that as there service is very Bad</p>

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Replies (1)
Edcon
Edcon's reply30 May 2016, 06:57
Official

Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer regarding an insurance complaint. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance.

A reference number for the complaint logged on your behalf is as follows ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.