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sharon M

1 reviews | Active since Oct 2013

21 Feb 2015, 19:37

bad service/customer experience. .still angry

Continuation:...I voiced out my frustration to the manager and I paid for my so rushed cashing up goods at 17:18 because everyone wanted to knock off....I got my nephew to take a pic of the decal..as he was doing so this unprofessional security guard Norman said we act like we know too much..that's not his job...if so then what? What if I was a mystery shopper? What if I am a shareholder? I was not window shopping. .I was a buyer...I spent more than R500 and I paid cash...I don't have an account with Jet and don't even intend to...meaning I was not buying on credit..They are not doing me a favour instead I am helping them to deliver on their expectation which is making a profit for Jet/Edcon...I refuse to be treated like a number..I am a human being and what they did to me is really unacceptable. .that was not service...and it will never be...if this is how jet midrand treat their customers then I as a consumer I am worried. Precious even had a decency to snap her tongue thinking that I was not going to hear that...I am frustrated which I think is a better word to describe how I feel..I await response and feedback on my unsatisfactory levels. ..I even have a good mind of returning

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Replies (1)
Edcon
Edcon's reply25 Feb 2015, 10:56
Official
Hello shaz72,

Service is a priority at our stores and we must apologise for this lapse in service. As per the previous feedback with reference number ***/GO please note the matter raised has been send to the store management team and feedback will be provided.

If you ever need to speak to us, please call us on ***.

Kind regards
Customer Experience Team
***