bM
bongani M
1 reviews | Active since Jul 2016
07 Jan 2019, 10:38
BAD SERVICE AT EDCON
EDCON has been charging me service fees without my consent the amount due to me is +-R700. I logged a claim with them on the 12/12/2018 but it seems they are struggling to refund me because the 21 days turnaround time was not kept.I find this unprofessional and I feel not treated fairly because no one is allowed to deduct money in my account without my consent. I need someone to refund me asap or I'm taking this to the ombudsman.
Helpful (0)
Replies (2)0
Replies (2)
Edcon's replyOfficial
07 Jan 2019, 11:59Dear Bongani
Thank you for making contact with us regarding the service fee that is being billed to your account .
Apologies for the frustrations and inconvenience caused to you .
We will escalate your query to our accounts department regarding the reversals and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us regarding the service fee that is being billed to your account .
Apologies for the frustrations and inconvenience caused to you .
We will escalate your query to our accounts department regarding the reversals and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
Edcon's reply07 Jan 2019, 11:59
Official
Dear Bongani
Thank you for making contact with us regarding the service fee that is being billed to your account .
Apologies for the frustrations and inconvenience caused to you .
We will escalate your query to our accounts department regarding the reversals and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us regarding the service fee that is being billed to your account .
Apologies for the frustrations and inconvenience caused to you .
We will escalate your query to our accounts department regarding the reversals and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
bM
bongani M's updateReviewer Update
09 Jan 2019, 10:45I'm still waiting for someone to tell me that this issue is resolved.Please advise on whats the hold up
bM
bongani M's update09 Jan 2019, 10:45
Reviewer Update
I'm still waiting for someone to tell me that this issue is resolved.Please advise on whats the hold up