Bad service and unprofessional

On the 21st of May 2015 i went to Jet in Gezina to submit fica documents for the 3rd time now. I phoned customer care Friday 22nd 2015 morning 8:48am to find out if they received my documents, they then gave me fica's number to call to find out if the documents has been received. I spoke to Mr Molete at 9:40am, he then asked me to do a affidavit of confirmation of address in which i did. He then unblocked my account for purchasing in which i could use my card again. On sunday i went to edgars again and found out my account has been blocked for the 2nd time in which it asks for fica documents. I went to customer services Menlyn branch where Elizabeth and Thumelo assisted me in which they phoned fica department again. SAME STORY ALL OVER (account unblocked). My card then struggled to swipe so i went back to customer service menlyn and they replaced my card with a new one only to find that this card also does not work and asks for fica documents again today 25th of May 2015 14:48pm at Wonderboom Junction . I phoned Mr Molete again and the same old story all over, as well as my old card was given up as ****** according to their system, in fact i ask for a replacement. BAD SERVICE!!!!!