bad service and complete rudeness
<p>I bought a dress at legit mall of Africa on the 16th of June 2016. The dress did not fit when i tried it on after 4 days purchase. Still with a tag on and proof of payment i requested my nephew to return it. When he gets to legit they did not want to change the dress, they mentioned that I wore it. How can I ppossibly wear a dress that does not fit me. One more thing after repetively request that they exchange the dress or refund they refused. They denied us to speak to the floor manager claiming that he is not around with extreme level of rudeness. I am not interested in that dress anymore all I I want is my money back so that I can buy from other retails stores that treats they customers with integrity. </p> <p>I am utterly disgusted by the treatment received like I go go around wearing things and exchanging such nonsense</p>
Official private reply:We have escalated the complaint to the Legit Mall of Africa management for actioning accordingly as the dress was sent in store for an exchange . A reference number for the formal complaint logged on your behalf is as follows ********** 608/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted via telephone. Kindly find our refund and exchange policy below.We will exchange or refund within the first 30 Days provided that: • there is valid proof of purchase, i.e. till slip or gift receipt; • the goods are in its original packaging or condition, i.e.;i.e.; the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached Kindly be advised that should it be out of the first 30 days and the item is not in good condition, the final decision will therefore lie with the store manager on this instance. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. Kind regards, Customer Experience Team Call Centre: ***
Official private reply:We have escalated the complaint to the Legit Mall of Africa management for actioning accordingly as the dress was sent in store for an exchange . A reference number for the formal complaint logged on your behalf is as follows ********** 608/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted via telephone. Kindly find our refund and exchange policy below.We will exchange or refund within the first 30 Days provided that: • there is valid proof of purchase, i.e. till slip or gift receipt; • the goods are in its original packaging or condition, i.e.;i.e.; the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached Kindly be advised that should it be out of the first 30 days and the item is not in good condition, the final decision will therefore lie with the store manager on this instance. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. Kind regards, Customer Experience Team Call Centre: ***
My number is **********
My name is lerato
My number is **********
My name is lerato