SM
Scelo M
1 reviews | Active since Dec 2015
14 Dec 2015, 16:30
Bad service
Hi my name is S.T Mthalane I bought a Verssed motion E1.1 tablet at a Jet store in Oribi Plaza. The tablet has technical difficulties in that it doesn't charge the battery while it is on. Because of that I decided to take it to Jet at Theku plaza in Newcastle because it was I was told by the sales rep that I can take it to any Edcon store on RSA and I got a shock of my life when I was told that I've to go to Oribi Plaza to get a tablet which is 500km away from where I'm at right now. So I'm really disappointed and maybe you can intervene.
Helpful (0)
Replies (1)0
Replies (1)
Edcon's replyOfficial
18 Dec 2015, 11:12Hello Scelos,
Kindly note we tried contacting you telephonically at about 11:06 but could not reach you. ( unable to leave a voice message).
Shopping at any of our Edcon stores should have not been so frustrating and time consuming for you. Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that we will be addressing all concerns raised regarding your faulty unit with our Jet Theku management team. Feedback confirming resolution or process you need to follow will be provided directly to you with the next 48 working hours.
Thank you for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 11:06 but could not reach you. ( unable to leave a voice message).
Shopping at any of our Edcon stores should have not been so frustrating and time consuming for you. Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that we will be addressing all concerns raised regarding your faulty unit with our Jet Theku management team. Feedback confirming resolution or process you need to follow will be provided directly to you with the next 48 working hours.
Thank you for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edcon's reply18 Dec 2015, 11:12
Official
Hello Scelos,
Kindly note we tried contacting you telephonically at about 11:06 but could not reach you. ( unable to leave a voice message).
Shopping at any of our Edcon stores should have not been so frustrating and time consuming for you. Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that we will be addressing all concerns raised regarding your faulty unit with our Jet Theku management team. Feedback confirming resolution or process you need to follow will be provided directly to you with the next 48 working hours.
Thank you for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 11:06 but could not reach you. ( unable to leave a voice message).
Shopping at any of our Edcon stores should have not been so frustrating and time consuming for you. Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that we will be addressing all concerns raised regarding your faulty unit with our Jet Theku management team. Feedback confirming resolution or process you need to follow will be provided directly to you with the next 48 working hours.
Thank you for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,