Bad service

I previously had a complaint about edgars online service and Nonhlanhla contacted me and promised to resolve the issue, however she has made my life even more miserable. During our telephonic discussion we came to an agreement that my orders is cancelled and I will be credited as she advised that some of the items I ordered are out of stock. I still have not been refunded, I spoke to several managers and not even one of them has attempted to assist. The service I received from edgars is shocking. I really seek legal advise at this point because no one wants to take responsibility. I placed an order on the 2nd and we now in the middle of July yet they still expect me to be patient. I'm very disappointed and frustrated at this point.