JL
Jerome L
1 reviews | Active since Nov 2015
25 Nov 2015, 11:44
Bad Service
Hi There, <br> <br> My concern today was to get assistance in my password being reset for my \ online "login.<br> i called tel:*** - on website where the Consultant then referred me to help desk. *** which could assist me with this. <br> <br> I then called them and said I need to contact a STORE. <br> <br> Can someone kindly assist me in such a simple request. Customer Journey for me is terrible as i have to have a telephone cost incurred.<br> <br> The reset password functionality on the Website does not even send you an email notification to assist.<br> <br> Regards"
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Replies (1)
Edcon's replyOfficial
25 Nov 2015, 15:25Hello jzl0703,
Thank you for reporting your service experience.
This is not the kind of service we provide to our valued customers. Please accept our sincere apologies in regards to the overall service experience.
Kindly note that the online site to view statements/ register etc. is currently offline. However our in house technicians are currently working on resolving the matter.
Please be advised that our Edgars website was recently revamped. Therefore please take note of the below requirement for a successful entry.
o Customers that are receiving statements via email will be able to view their statements online.
o Details entered on site should match with our records for the one time pin purposes.
o If details are not matching with our records you need to contact us on ***in order to update new details ( Security questions will be asked before any details update).
Please find below reference number for this query:
***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for reporting your service experience.
This is not the kind of service we provide to our valued customers. Please accept our sincere apologies in regards to the overall service experience.
Kindly note that the online site to view statements/ register etc. is currently offline. However our in house technicians are currently working on resolving the matter.
Please be advised that our Edgars website was recently revamped. Therefore please take note of the below requirement for a successful entry.
o Customers that are receiving statements via email will be able to view their statements online.
o Details entered on site should match with our records for the one time pin purposes.
o If details are not matching with our records you need to contact us on ***in order to update new details ( Security questions will be asked before any details update).
Please find below reference number for this query:
***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edcon's reply25 Nov 2015, 15:25
Official
Hello jzl0703,
Thank you for reporting your service experience.
This is not the kind of service we provide to our valued customers. Please accept our sincere apologies in regards to the overall service experience.
Kindly note that the online site to view statements/ register etc. is currently offline. However our in house technicians are currently working on resolving the matter.
Please be advised that our Edgars website was recently revamped. Therefore please take note of the below requirement for a successful entry.
o Customers that are receiving statements via email will be able to view their statements online.
o Details entered on site should match with our records for the one time pin purposes.
o If details are not matching with our records you need to contact us on ***in order to update new details ( Security questions will be asked before any details update).
Please find below reference number for this query:
***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for reporting your service experience.
This is not the kind of service we provide to our valued customers. Please accept our sincere apologies in regards to the overall service experience.
Kindly note that the online site to view statements/ register etc. is currently offline. However our in house technicians are currently working on resolving the matter.
Please be advised that our Edgars website was recently revamped. Therefore please take note of the below requirement for a successful entry.
o Customers that are receiving statements via email will be able to view their statements online.
o Details entered on site should match with our records for the one time pin purposes.
o If details are not matching with our records you need to contact us on ***in order to update new details ( Security questions will be asked before any details update).
Please find below reference number for this query:
***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,