Bad service

I bought 2 cell phones at jet eersteriver on the 21.11.2015 it was 2 AG CANCERS that I bought the consultant that helped me at the point of tome name was Mary-aan .when i checked my slips that I got from the store I noticed that their was cellphone insurance put on my account however it was gaget insurance instead of cellphone insurance i went back to the store it was canceled however I was still charged for it ...is it my fault if the consultants does not know the difference between the two or what?...the nxt prblm started when the phone went completely off and did not want to switch on I went back to the store I was then informed by Esmeralda that I need to go to a another store like edgars or a other jet because they don't do repairs but this was never mentioned to me at point of buying the 2 phones...however I toke the phone to the store and left it their when I went back to the store and to get my phone I was informed by the manager Esmeralda that I can get a new phone she also told me that I need to have my of and proof of address of which I never had with me I told her I will come back the nxt week as I'm working then last week I went to the store Esmeralda had a attitude and told me that I cannot get a new phone anymore as their store was in an armed *******...whos problem is that ? Is it my fault? all I want is my phone she told me that she will call me in the week which was last week cause she is going to find out what to do ... never recieved a phone call from her not once I went back to the store today and looked for her because i want my phone i was informed by the staff that she is on leave they called her an her words to me was "JY IS N OMBESKOFTE ****"...as I only asked her what the feedback was ......i want a call from her REGIONAL MANAGER!!!!!!!!!!!! I want feedback I want my phone ......is this how recon treats their customers ........u need to train your managers how to treat customers they have no ETHICS!!!!!