Bad Service

This past Sunday (02/12/18) in my rush to get to a wedding, needed to pay my Edgars account and make a purchase as well. My payment went through however, when the gentleman at the counter attempted to do my transaction informed me that my account had been blocked and I had to go to the Customer Services desk in order for it to be "unblocked". This infuriated me as I had informed him that I received a call on the Thursday prior (29 November) from the Edcon Call Center- ***** department to query about the purchases on my account. The agent on the other end, after me asking the reason for the call, informed me that it was a routine check and nothing else and I asked if everything with my account was fine and again was told that "all was in order". So, I go to the Customer Service que, and had to wait as they were extremely slow and the aircons were not working, to get to the desk and to be asked for my ID. Firstly, when you go shopping, who carries an ID, secondly, I live in Glenmore (Durban), and I was shopping at the Gateway branch. Luckily enough, I had my Drivers License with me. I was then asked to speak to speak to someone at the call center who did a longer than necessary security check, as they also did a bureau check. what was the need for this. At the end of the call I asked the agent to inform me who blocked my account and the reason why. Apparently they soft blocked my account as they could not get hold of me on the Thursday due to my transactions being unusually high for November. I informed the lady that the person did get hold of me and I had infact confirmed that there were 2 purchases on my account on 2 different days, and both for approximately R2400 each day. (the last being on the 25th of November) So what was the need to block my account and she informed me that they agent should not have done that. I followed on by asking for the name of the agent and she informed me that she does not have access to that. This is complete nonsense. If a call center calls you, do they not make notes on your account firstly, or if they are accessing your information on your account, is there no user name attached???

Although my account has been unblocked, the above caused undue stress and took up time that I did not have. At the end of it all my card should have not been blocked without my permission. Please make sure your staff do their job properly going forward.