Bad service

Yesterday I spoke to hloni who is based in Jhb contact centre she first gave me bull**** information about the ridiculous amount that I was billed, she was *********** enough to keep on the phone from 17:05 to 17:12 to get a supervisor because I was refusing to pay R44.68 I had no idea of when I received a call to remind me R429 which was outstanding. On the 19 October I mistakenly paid R400 after a collection call had said I owe the above mentioned amount. After deciding to hung up I then spoke to another agent who proactively get lira the supervisor whom I reported hloni's conduct but what I find Strange is that calls are recorded hence what they tell you is binding so they're compelled to honour that. I was told I owe 430 but yesterday my balance was 74.68 including service feel I had no idea that edgars was billing since it was not mentioned before, furthermore, I was charged collection calls which I am aware of but not letters as I have never received any other than statement, Edcon insist that they were sent to me is not true but they generated revenue out of service they have never provided and this is in breach of the cpp they know very well