1 reviews | Active since Jul 2015
Bad Service
My phone got stollen on the 14th July 2015 and its been a month since i put trough my claim and had to call Edgars myself to find out if my claim was approved. The store told me i can cliam for R2999.00 and my excess is R500.00. I got in contact with Finrite/Hollard and informed that than my contract states i can claim for up to R5000.00 and my 1st excess will be R300.00. Katlego kale told me that Edcon posted me an updated policy and i told het that i did not get any updated policy. Edcon has been mailing me info and statements via e-mail since 2013. Why would they suddenly post it? I spoke to shaun Tsotetsi & Nathan and told them and Shaun told me he will forward all my info to Edcon and wait for feedback. I had to wait anothe 14 working days as thats all answer i ever get. I mailed them yesterday to ask if there is any feedback and i still did not receive any reply. Ihow long can it take for them to prove that an updated policy was send or not. How long can it take for them to sort out my problem? If i missed one month of not paying my account they'll be on me in a second. yet it takes so long to sort out my problem and come to a solution to get the matter resolved?
Thank you for taking the time and addressing your service experience with us. We can understand the frustrations this has caused you. We contacted you for further assistance and there was no response. Kindly note that the cellphone insurance you currently have on your account has an excess amount fee of R500.00 and will pay up to R5000.00 and the R3000.00 mentioned. Please further note that the maximum benefit will be equal to the replacement value of the Handset at Date of Loss but not exceeding the maximum Insured Value as indicated on the Policy Schedule.
Hollard may amend or endorse this policy at any time by giving You 30 (thirty) day's written notice. Notice will be given by fax or by post to Your last known address.
o Monthly premiums may be increased due to changes in legislation concerning this product or changes due to market conditions, subject to Hollard giving You 30 (thirty) day's prior notification in writing.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We can understand the frustrations this has caused you. We contacted you for further assistance and there was no response. Kindly note that the cellphone insurance you currently have on your account has an excess amount fee of R500.00 and will pay up to R5000.00 and the R3000.00 mentioned. Please further note that the maximum benefit will be equal to the replacement value of the Handset at Date of Loss but not exceeding the maximum Insured Value as indicated on the Policy Schedule.
Hollard may amend or endorse this policy at any time by giving You 30 (thirty) day's written notice. Notice will be given by fax or by post to Your last known address.
o Monthly premiums may be increased due to changes in legislation concerning this product or changes due to market conditions, subject to Hollard giving You 30 (thirty) day's prior notification in writing.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***