bad service

29 June i called them requesting some documents and was advised that i would receive them on 30 June. called them again on 02 July because i had not received the documents and was advised that i would get them later on that day. Today 03 July i still have not received the documents so i decided to call them again. Sipho from shared service was so rude that when i asked to speak to the manager he told me that i would have to cal in again because the system that they use does not allow for managers to come to the phone...this left me confused because i used to work there and i know exactly how the system works. he then hung up on me and i had to call again. i then spoke to Mokgadi who confirmed that there were calls logged for my query and that she could see them on the system. when i requested to speak to the manager she did not give me any stories, she went to call the manager. this is something that Sipho said he couldn't do and that he would have to log a new call for me. I am so disappointed that i decided to hang up and take a different route.