bad service

<p>I went to Jet Bree street on the 15th of November 2016 to report that my cell phone is lost and claim for insurance, I was assisted by Joyce Nkwana which she wasn't very helpful, she 1st started by saying she doesn't work in the cell phone department and I must wait for the lady that works there, after standing there for so long she came and took all my documents and details and assisted, last week I called her on Wednesday to find out how far my claim was and she said it’s still under investigation, I told her called fin ride and they said they still waiting for documents, I called her back and she said why am I following up on this because she's busy with it, I went to Edgars New Town junction to pay my account and I made an enquiry about the claim and they said the still waiting for documents, I submitted everything to Joyce and she told me I would get feedback after 4 days of the day of claim and it's been 2 weeks now. </p>