Bad service

<p>I have been a customer and edcon account card holder for more than 8 years and recently I have been retrenched but had made it my problem that the account is paid off and even when I wasn't using my account to buy anything I would pay the extra charges but recently I have went to the store to claim from the cellphone insurance and buy something I liked and have picked up that the account has been blocked with no form of communication sent to me to advice me about that. I went to the customer service department in store the lady called the customer service line to ask what I the customer have to do in this matter and I was told I need to forward my 3 months bank statements to ********** which I have done since the 23rd of October to this day they haven't responded to my query I then took it upon myself to go to another store and request that they ask that do I have to do to get my account unfrozen they now gave me another email address which I had to forward my bank statements which is ********** which have done so. I haven't received an automated response saying we have received your email and you will receive response in the 3working days.</p> <p> </p> <p>My problem is no one is trying yo help me as a customer I need to claim and haven't gotten around to do that and they can't excess account with it been blocked.</p> <p> </p> <p>I'm very disappointed with the service.</p> <p> </p> <p>Angry customer</p>