1 reviews | Active since Feb 2015
Bad Service
<p>Edgar's contacted me regarding my account on Thursday 15 September and explaining that I need to pay my account and making all the necessary arrangements for the next 3 months of payment .. Fine I accept the solution and things are sorted. I asked the consultant then can he please provide me with bank statements from March 2016 - current as something doesn't seem right. He then says he will send it in the next 20 minutes of that call. It is Saturday already and I am still waiting on statements. I haven't received any monthly statements since last year. My thing is that Edgar's is quick to contact u when u owe them money but when you as the customer need something they don't action it., Poor service!!!!</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer regarding not receiving your account statements. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer regarding not receiving your account statements. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer regarding not receiving your account statements. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer regarding not receiving your account statements. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
account card number 6 ********** 0 **********
account card number 6 ********** 0 **********
So i have provided my account card number on the 22 September already. Today is the 29 September still no feedback.
I have called accounts in Durban for my statements from March 2016 and the lady said that she will send it in the next 20 minutes.... days has passed by and I am still waiting for the statements.
I am really upset regarding this matter but Edgars is quick to contact me for anything.
I have mentioned that i want my monthly instalments to be reviewed so i can pay less as i in any case cannot purchase on the account. 24 hours has passed and still no feedback.
This is not on!!!!!!!!!!!!
So i have provided my account card number on the 22 September already. Today is the 29 September still no feedback.
I have called accounts in Durban for my statements from March 2016 and the lady said that she will send it in the next 20 minutes.... days has passed by and I am still waiting for the statements.
I am really upset regarding this matter but Edgars is quick to contact me for anything.
I have mentioned that i want my monthly instalments to be reviewed so i can pay less as i in any case cannot purchase on the account. 24 hours has passed and still no feedback.
This is not on!!!!!!!!!!!!
07/10/2016 12:50pm - This is my third call to Edcon for my Edgars statements and i am receiving nothing. Empty promises!!!
But they are easy to call me for my outstanding balance. I even asked for my instalment to be re-calculated, the guy contacted me on a Sunday morning 02 Oct and i said why on a weekend and to call me the next day of which he didnt call back. Edgars wants me to pay the full amount off before i can purchase. This is so unfair as i am making payments and cannot purchase therefore i asked for re-calculation. I am only one month behind. I personally think Edgars service is pathetic!!!!!!!!!!!! They want my money on a certain date of payment but cannot deliver a service to me, not even provide my statements on time. I am holding on extremely long as Zaid puts me on hold all the time. I was cut off..... called again and she answered again and said by close of business i will get the statements . She will speak to her manager Chardey to speed up the process. this is not on!!!
07/10/2016 12:50pm - This is my third call to Edcon for my Edgars statements and i am receiving nothing. Empty promises!!!
But they are easy to call me for my outstanding balance. I even asked for my instalment to be re-calculated, the guy contacted me on a Sunday morning 02 Oct and i said why on a weekend and to call me the next day of which he didnt call back. Edgars wants me to pay the full amount off before i can purchase. This is so unfair as i am making payments and cannot purchase therefore i asked for re-calculation. I am only one month behind. I personally think Edgars service is pathetic!!!!!!!!!!!! They want my money on a certain date of payment but cannot deliver a service to me, not even provide my statements on time. I am holding on extremely long as Zaid puts me on hold all the time. I was cut off..... called again and she answered again and said by close of business i will get the statements . She will speak to her manager Chardey to speed up the process. this is not on!!!
So i haven't received any Edgars statements up to date. Today is the 20th October already. Edgars really has POOR SERVICE!!!!!!!!!!!!!!!!!!!! Still not settled
So i haven't received any Edgars statements up to date. Today is the 20th October already. Edgars really has POOR SERVICE!!!!!!!!!!!!!!!!!!!! Still not settled