1 reviews | Active since Aug 2016
bad service
<p>hi</p> <p> </p> <p>I was shopping today with my husband and saw some very nice things at Edgars Pavilion and there were no tags on the items I asked this one lady from watches and jewellery for assistance she looked so angry and mumbled something in Zulu. very bad service she was very angry that we actually asked for help. from getting that kind of service my husband and I decided to leave everything and go somewhere else because we could not tolerate the rudeness of your staff. and I would like to give thanks to the Sunglass hut counter they were very helpful even though it wasn't their department but they tried very hard to assist </p>
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable and we left a message consisting of your reference number , we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Westville management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 100/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable and we left a message consisting of your reference number , we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Westville management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 100/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.