Bad service

<p>Hi,</p> <p> </p> <p>I signed up for Edgars accidental plan 5 months ago and i have no received the documents of this policy.</p> <p>I just want this policy cancelled and a credit of the monies I have already paid.</p> <p>Please see all my communication regarding this service.</p> <p>Regards <br />Nandi</p> <p> </p> <p><br />From: Customer Relations ********** />To: "Accounts Jhb - Used For Papertrail By Egis Software.Com" ********** />Cc: <br />Date: 27/06/2016 04:09 PM<br />Subject: FW: URGENT - Policy documents - Acc. no. ********** ********** 81090<br />Sent by: Temp 1 Customer Services ********** <p> </p> <p>Good day <br /> <br />Kindly assist with the below customers query:<br /> <br /> <br />Kind regards<br />Customer Relations Team<br />Email: ********** <br />Email: ********** />Call Centre: ***.</p> <p>Sent: 23 June 2016 02:37 PM<br />To: Customer Relations ********** />Cc: Accounts Jhb - Used For Papertrail By Egis Software.Com ********** />Subject: Re: URGENT - Policy documents - Acc. no. ********** ********** 81090</p> <p>Dear Hlengiwe</p> <p>Further to my email dated 08 June 2016 at 12:35. I still have not received any documents of the policy on my account.</p> <p> </p> <p>Please could you kindly cancel this policy and refund me all monies deducted to date. I am also going to report this <br />service that you are providing to ombudsman, you are not allowed to take people's money with the promise of renderding a service <br />and not provide one.</p> <p>The documents were promised to me months ago, yet my account is being charged without me knowing what I am being charged for.</p> <p>If you fail to provide me with documents, what will happen when I am in an actual accident and pay out is due? Its clear <br />that I will be running after you guys like I am right now.</p> <p>Please cancel and reimburse me as a matter of urgency!</p> <p>Nandi</p> <p><br />Inactive hide details for Hlengiwe Cele ---11/06/2016 02:49:58 PM---Good Day Miss Ntlabati Account Number: ********** ********** 81090Hlengiwe Cele ---11/06/2016 02:49:58 PM---Good Day Miss Ntlabati Account Number: ********** ********** 81090</p> <p>From: Hlengiwe Cele ********** />To: <br />Date: 11/06/2016 02:49 PM<br />Subject: Re: URGENT - Policy documents - Acc. no. ********** ********** 81090</p> <p><br />Good Day Miss Ntlabati <br />Account Number: ********** ********** 81090</p> <p>In response to your email received, kindly be advised that your request has been forwarded to the relevant department for processing you should receive your policy documents within 7 working days.</p> <p>Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.</p> <p>Hlengiwe Cele<br />Customer Services Administrator | | Edcon Financial Services<br />Telephone +27 86 ********** | Fax +27 86 ********** | Email ********** <p>This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** .<br />The disclaimer also provides our corporate information and names of our directors as required by law.<br />The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.</p> <p>P Please consider the environment before printing this email and/or any related attachments</p> <p>From: <br />Sent: 08 June 2016 12:35<br />To: ********** />Cc: ********** />Subject: URGENT - Policy documents - Acc. no. ********** ********** 81090<br />Attachments: EdgarsStatement_E-Statement_May2016_41953.pdf</p> <p><br />Good day</p> <p>I signed up for a personal accident plan a while back and to date I have not received any policy documents.I phoned on Monday 06/06/2016<br />requesting these to be emailed to me and were promised within 48 hours.</p> <p>I phoned today and I was informed even if they were to be sent by email it would take at least 30 days for me to get these documents and that<br />the consultant that assisted me on Monday gave me the wrong information and this is how Edgars operates.</p> <p>I need these documents as soon as possible or cancel the plan and refund me the premiums paid over to date.</p> <p>Please action this ASAP.</p> <p>Regards</p> <p>Nandi</p>