BAD SERVICE
Hello Peter , <br> <br> i have been very patient with Edcon and VVM attorneys regarding a paid up letter. on the 13th of May 2015 was when i requested a paid up letter i was advised it would be issued after 48 hours then when i called again i was told it will be issues withing 7 business days , which i still havent received. it i rather URGENT that i get the paid up letter. i then called again this morning 25th May an was told they would try. its rather frustrating to go from pillar to post just for a paid up letter. its been 2 weeks now <br> <br> hoping you can speedily assist me like you have been thus far<br> <br> Regards<br> Alisha
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Edcon's replyOfficial
26 May 2015, 13:22Hello alishapar,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As per our telephonic conversation we will be addressing your concerns with our accounts manager directly for further assistance and feedback will be reverted back to you shortly.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As per our telephonic conversation we will be addressing your concerns with our accounts manager directly for further assistance and feedback will be reverted back to you shortly.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Edcon's reply26 May 2015, 13:22
Official
Hello alishapar,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As per our telephonic conversation we will be addressing your concerns with our accounts manager directly for further assistance and feedback will be reverted back to you shortly.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As per our telephonic conversation we will be addressing your concerns with our accounts manager directly for further assistance and feedback will be reverted back to you shortly.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***