Bad service
<p> ********** ********** 48 I had to wait for over month and was informed abt excess at a later stage ...so i decided I will not pay the excess due the treatment I received during the time I log my claim ...so I'm letting edcon know I won't pay the excess ... this was my first claim ...I've been a loyal client but I was treated unfairly ..with no sympathy at all...they showed me that they just care abt money</p>
Kindly be advised that the latest concerns were updated on the query with ref no: ***/GO stating that you are not happy with the requested access fee that you have to pay. Kindly be advised that the store only provides our customer with an update that they receive from the team that was handling the insurance and they relay that information to you our valued customer stating that they requested an access fee. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly be advised that the latest concerns were updated on the query with ref no: ***/GO stating that you are not happy with the requested access fee that you have to pay. Kindly be advised that the store only provides our customer with an update that they receive from the team that was handling the insurance and they relay that information to you our valued customer stating that they requested an access fee. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.