bad service
<p>I bought shoes on sale at Jet in Germiston Golden walk now the size is big when I went to exchange for the correct size they told me the color of the shoes I bought is finished and they are no longer on sale and the sent me to Jet mart also in Germiston Gloden walk I was told the same story that I must put the difference because the shoes are no longer on sale , is it Edcon's policy that if goods were on sale you can't exchange if they are no longer on sale what do I do with big shoes I only wanted a correct size I don't want to buy another pair of shoes </p>
We have received your concerns and apologise for the inconvenience caused by the matter as our valued customer is not happy that the store was unable to exchange a sale item as per our Edcon policies. The store was correct in what they advised that you may be assisted if the difference is paid , A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconvenience caused, its feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***
We have received your concerns and apologise for the inconvenience caused by the matter as our valued customer is not happy that the store was unable to exchange a sale item as per our Edcon policies. The store was correct in what they advised that you may be assisted if the difference is paid , A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconvenience caused, its feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***
does that mean I have to keep the big size unless I pay the difference for the same kind of shoes just to exchange the size
does that mean I have to keep the big size unless I pay the difference for the same kind of shoes just to exchange the size