LT
Laurelle T

1 reviews | Active since Aug 2016

04 Aug 2016, 05:17

BAD REVIEW - JET STORES AND JET NEW APPLICATION DIVISION

<p>I had an account with Jet stores and I closed it in December 2015. Since July 2016 I have been having difficulties applying for a Jet Account via the express application process. I have visited the Fourways Jet stores and the Southgate Jet stores and everytime they submit my documents to head office for processing they agents who assist adsvie that they cannot view the July 2016 Payslip as it is not clear and then they drop the line.</p> <p> </p> <p>I have spent more than 5 hours in Jet stores trying to re open my account and everytime the agents advise that the documents is not clear. No one is willing to assist and go the extra mile to asssit clients and customers.</p> <p> </p> <p>I have called the New Accounts department and they have 45 Documents of mine on the system and all of them are just Payslips for the period April 2016 to May 2016.</p> <p> </p> <p>it is un acceptable that I have to go back and forth to open an account and no one is willing to assist. I am frustrated and cannot believe that this is the service that Edcon provides it is terrible and disgusting. I am no longer even interestes in having an account any longer or shop at any Edcon store because of the poor service delivery and i would not reccomend them to anyone.</p> <p> </p> <p>Unhappy...</p>

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Replies (1)
Edcon
Edcon's reply04 Aug 2016, 11:02
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Please find the below reference number for your post ********** 191/GO

Kindly find the direct new accounts team details below.

New accounts Express Credit 011 **********

New Accounts Queries 011 **********

Faxes **********

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.