1 reviews | Active since Jul 2011
Bad quality products
For more than 30 years we have been clients of Edgars and Edcon group. The past at least ten years we saw a decline in quality. We have clothing that is more than 20 years old that is still intact. But recently clothing does not even last six months. Shoes maybe a year. And I know why. Everything is mass produced in China. China uses slave labor and inferior quality products. Their production line contains many toxins that have never before been part of the Edcon group standards. Production is done at a fraction of the cost and yet prices just keep on rising. Shoes are so toxic that a lot of people develop diseases and cannot figure out why suddenly. Edcon is everything but \Proudly South African". I would rather call it \""******* from China\"". Even your staff agrees that the amount of refunds and exchanges is sky high. """
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
Please note that our products go through a rigorous quality assessment before they are put on the sales floor. However if you are not happy with the quality of the product purchase with us, you can return it to store for further assessment and it may be returned/exchanged. Kindly note you must have the original proof of purchase (receipt).
We look forward to being of better service to you in future and trust that the above will be accepted favorably. If you ever need to speak to us, please call us on ***
Kind regards
Customer Experience Team
***
Best regards,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
Please note that our products go through a rigorous quality assessment before they are put on the sales floor. However if you are not happy with the quality of the product purchase with us, you can return it to store for further assessment and it may be returned/exchanged. Kindly note you must have the original proof of purchase (receipt).
We look forward to being of better service to you in future and trust that the above will be accepted favorably. If you ever need to speak to us, please call us on ***
Kind regards
Customer Experience Team
***
Best regards,