1 reviews | Active since Jul 2017
Bad phone. Straight out the box.
<p>Purchased a Hurricane Chirp on 29/06/2017. Returned on 06/07/2017. Told that phones can't be returned, only repaired.</p> <p> </p> <p>phone doesn't work the way it's supposed to. I don't want another one. Consultants say that they get many returns for the product. Why keep selling it???</p> <p> </p> <p>I don't want another one as I will have to return it again.</p> <p> </p>
We have escalated the complaint to the C.N.A ****arney mall management to address as our valued customer is not happy with the handset that was purchased in store ,however we have a policy stating that cell phones may not be exchanged , however they may be taken in for assessment. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the C.N.A ****arney mall management to address as our valued customer is not happy with the handset that was purchased in store ,however we have a policy stating that cell phones may not be exchanged , however they may be taken in for assessment. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the C.N.A ****arney mall management to address as our valued customer is not happy with the handset that was purchased in store ,however we have a policy stating that cell phones may not be exchanged , however they may be taken in for assessment. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the C.N.A ****arney mall management to address as our valued customer is not happy with the handset that was purchased in store ,however we have a policy stating that cell phones may not be exchanged , however they may be taken in for assessment. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***