Bad Online Service

<p>Last week thursday afternoon, i purchased online bedding and whilst adding a duvet item to my cart in the exact (dark grey colour) i wanted i continued to browse for other offers. The item i added was in stock and was sitting in my "add to cart" box. When i was ready to check out, it said item out of stock which confused me as not to long prior i was able to see that it was in stock. I then went to double check and saw that theres still 2 items left of the same bedding. I then had no choice but to select the same item in a cerise colour instead of dark grey. I immediately got my husband (the account holder) to log a query to have this rectified and ask them to source the right colour as i was initially allowed to add to cart and sent to the boardmans cresta branch for collection. Since last thursday we have had several emails and calls all who promise to get back to us and too-date nobody has. They said they will arrange the right colour to be collected from boardmans cresta but yesterday apparently the stock was dispatched and they were still going to look at it. I spoke to a lady from online, name is Lerato who said she will call back and nothing has happened once again. We also reported a discrepency weeks ago regarding the amount on our statement after payment/installment was reflecting verses the amount avail to spend on line as the online shows a lesser available credit than the statement which is WRONG! This was reported over 2 weeks ago and nobody is assisting us.</p>