NH
Nasha H
1 reviews | Active since Oct 2017
27 Oct 2017, 14:28
Bad feed back NO HELP
In September I found out that there is a Jet Account listed on ITC under my name and due to this I have been declined credit from several banks as the account is in arrears! On further investigation I have found out that the account does not belong to me and the account holder is someone from Namibia, the account reflects as this specific person on Edcon systems but WHY have Edcon given this info under my ID no to the credit bureau!!! I have been emailing for help and assistance and have requested Edcon have this removed ASAP, they just do not response or answer the phones! I am completely helpless as I am unable to get any sort of credit! I have made contact with the credit bureau and they have advised that Edcon need to request that they have made an error and have this removed! Also my bank just needs a letter on a LETTERHEAD from Edcon stating the account does not belong to me and they have in error sent it to ITC and they are rectifying the issue, the bank are willing to accept this confirmation only on a letter head... Edcon response was "they do not have such letter" they only have standardized letters... what bull!
Helpful (0)
Replies (3)0
Replies (3)
Edcon's replyOfficial
27 Oct 2017, 14:45Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the ********** account query. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply27 Oct 2017, 14:45
Official
Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the ********** account query. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
27 Oct 2017, 14:46Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the ********** account query. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply27 Oct 2017, 14:46
Official
Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the ********** account query. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
NH
Nasha H's updateReviewer Update
27 Oct 2017, 14:54Please note I have been contacting ALL the above means with NO response to my query, herewith below other contacts / I will be sending my complaint to News24 to investigate further as
I have had no help and my life is at a complete stand still and cannot do anything.
Rhoda Lutchanna <***>, Riard Fataar <***>, "Busisiwe Ngqolwana" <***>, ***
NH
Nasha H's update27 Oct 2017, 14:54
Reviewer Update
Please note I have been contacting ALL the above means with NO response to my query, herewith below other contacts / I will be sending my complaint to News24 to investigate further as
I have had no help and my life is at a complete stand still and cannot do anything.
Rhoda Lutchanna <***>, Riard Fataar <***>, "Busisiwe Ngqolwana" <***>, ***