HZ
Helena Z
1 reviews | Active since Dec 2014
04 Nov 2015, 12:48
BAD Customerservice
I moved to a new address a year ago and did not receive my account from Jet. When I received an email in this regard I paid it immediately and also closed my Jet account because I almost never use it. I now find that they have given me a bad payment record at ITC and I cannot take out a cellphone contract although I have a perfect record on my account with MTN as well as my homeloan, municipal acc etc. <br> This morning I made all of 15 telephone calls. When they once did answer the phone they just gave me another number that never picks up. I also sent an email 2 days ago, but I do not receive any response.<br> I just need a letter to confirm that my account is paid up and do not exist anymore.<br> <br> What more can I do????<br> <br>
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Replies (1)
Edcon's replyOfficial
04 Nov 2015, 15:43Hello helenavzyl,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your request for a paid up letter has been forwarded to the accounts department to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your request for a paid up letter has been forwarded to the accounts department to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,
Edcon's reply04 Nov 2015, 15:43
Official
Hello helenavzyl,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your request for a paid up letter has been forwarded to the accounts department to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your request for a paid up letter has been forwarded to the accounts department to assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,