Bad customer service , useless unreliable systems

<p>I have been having problems with edcon since I opened my account have had to call the call center with alot of queries and get useless answers or no help at all i decided to settle my account at first the branch didnt want me to use their phone to call the call center and close the account and eventually they did i was promised i would recieve the settlement letter and confirmation that the account is closed within 24-48hrs today it has already passed 72hours i am the one who had to call them and be on hold for close to 10 minutes querying the letter eventually i was told they had a back log i should wait for another 48hrs what ****es me off is a reputable company would have sent out sms or communication to their clients informing them of the back log so they are aware of the delay but no they didnt do that for all we know maybe there was no backlog at all the consulatnt just didnt do her job I am tired of being abused by edcon and their stuff i want that letter before lunch time today dont make your problems my problems i too need it to attend to my personal stuff and considering the bad service i have been recieving and keeping quiet i am not willing to wait let us just part our way in an honourable way i dont owe you give me what is due to me .</p>