1 reviews | Active since Jan 2017
bad customer service ridiculous
<p>I've got an sms from jet says i must come and lay bye school items and collect them before 31 jan 2016 than i will get 20% when i get there's no longer 20% i insited on getting my 20% they said they can't give me because it says i must total amout than i will get 20% to the next puchase but they never said that before i make a laybye ....i asked the manager that was on duty on27 jan 201y to give me the proof of that he went to the back area for hours and he never came back. I asked the cashier who was helping go get my laybye she also went there for hours than she came back to attend to other customers on the other pos i went to her and ask wats happening than she said my manager told me to come and help customers and leave alone i was so ****ed off i was treated like a door mat ridiculous customer servise i had at jet .....the manager never came back i paid off my laybye and go i wouldn't tell my friends and family about jet in sandton their customer service sucks.</p>
We have escalated the price complaint to the Jet Sandton Mall management to address as our valued customer is not happy that the staff members were not helpful regarding the promotion and the overall service provided was poor as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the price complaint to the Jet Sandton Mall management to address as our valued customer is not happy that the staff members were not helpful regarding the promotion and the overall service provided was poor as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.