bad customer service- issue still not resolved

On Sunday 29-11-15, I attempted to open an account at JET, forest hill Mall, Pretoria. The store assist, a male whose name I cant remember was very helpful and advised me that I have an existing account. this was not possible as I never opened an account with the Edcon group. He said that the account was with edgars and that I should visit the branch to get further clarity. Upon visiting the outlet, I was assisting by a friendly c/s representative, Maali. I found out that the account was opened in 1998 and the address was incorrect. She called the customer services , who then referred me to the ***** unit. Maali called the department and they confirmed that I could still open an account with jet. I went back to JET, was assisted by the same friendly gentleman. he proceeded with the application again and it said that I had a bad record and the account was referred to attorneys. There's no outstanding balance on the acc. He contacted the customer services who referred him to the Disputes. my details was taken and the consultant said that he will call me back in 10-15 min. 48 hrs have passed and still no call. After all this and no replies I will never open an account with EDCON .