1 reviews | Active since Jan 2016
Bad customer service and ******ion
My Account no : ********** ********** 72 My complain is about Lynette from call Centre she was so rude and arrogant.
Case : last year I made an insurance claim of which it was successful. at the time of enrolment I was advised at the shop the previous insurance deduction will fall of and the new one will carry over. of which it did not happen.
to my surprise when I checked my statement one of the insurance premium was not cancelled still running . I then contacted call Centre first time (September 2017) a lady by the name of Zandile Nyembe assisted me with cancellation and that I need to get all the monthly statement so the reverse can be performed.
today I have the necessary statement in place, I spoke to Lynette, she was so rude, arrogant, shouting at me, she didn't even give me time to explain my story. and she told me its my problem not her. the I must go to the shop.
I urge you to listen to our conversation. I honestly didn't like the way she was talking to me
The accounts team may be reached on the below details regarding follow up on the matter as the system shows that the cell insurance was indeed cancelled. Please find the following reference number for your post ***/GO. The accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members as Lynette was unprofessional when assisting our valued customer. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
The accounts team may be reached on the below details regarding follow up on the matter as the system shows that the cell insurance was indeed cancelled. Please find the following reference number for your post ***/GO. The accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members as Lynette was unprofessional when assisting our valued customer. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.