BAD CUSTOMER SERVICE

My husband have an edgars account. So we went to the store to find out why are we being charged for a club magazine, and never received one. Almost for a year we are paying for a A CLUB MAGAZINE, but up to today i have not received a book or any vouchers as was promised when we collected the card. Went to edgars, but gosh what bad customer service. Paarl Mall wow you guys really are not interested in your customers. I was just told that I must call the head office, after calling them they told me that I must go to my store where I collected the card. Oh my gosh,. I mean to you that club magazine of R46 does not mean anything but to me after paying for a year it means alot, it is money that I threw in the water. and up to today no one has even bothered to contact him nothing. I am so disappointed in the service received from Edgars. No more customer service !!!!!!