Bad Customer Service

Very unhappy Thank you card holder!!! On Friday 24/11/2017 a gift card was purchased from Edgars The Glen Shopping Centre. The cashier who processed the card was Ayanda Vanqa ( ********** ). The value of the card was for R2 000. When I tried to redeem the card on 26/11/2017 I was told the card value is R1000. On Monday 27/11/2017 I called the Edcon call center in hopes to find out what had happened with this gift card. When I called the "***" call center number selected option "1" for gift card enquiries. The call was answered by Nomsa. I then proceeded to explain my query. Nomsa then put me on hold and thereafter dropped the call on me. I called back this time my call was answered by Phumzele I again explained my query and was put on hold with the call dropped. For the third time I tried to get feedback on my query I called back this time Lynette answered the call. Once again I had to give the details of my query and Lynette also dropped the call on me. I am now really Peeved at the terrible service I have received. I tried to call back this time Linda Dlamini answered the call, I explained my situation and asked for a manager she transferred me to a "Team Leader" Deneal Paulson. I explained my entire query to Deneal only for the call to be dropped on me once again. I still have not received any feedback on my original query and now I have had the call dropped on me "5 times" Is this the standard that Edcon has set for customer service?