1 reviews | Active since Feb 2017
Bad customer service
<p>I have an account at Jet store. I have been charged for services that I never signed for. They charged me for Mobile content fee and airtime SMS subscription since December. I logged a cancellation request but they only cancelled one. I was given 2 reference numbers but they billed me for Mobile content fee AGAIN. I requested immediate cancellation in December as they failed to provide me with proof or call recording where I agreed to those services. I am fustrated as this is not the first time it has happened. </p>
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the RMCS team to action accordingly and feedback will be reverted directly to you. however we need your Edcon account number to ba able to do so.
Alternatively Kindly find the RMCS details below for directly liaising with them.
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the RMCS team to action accordingly and feedback will be reverted directly to you. however we need your Edcon account number to ba able to do so.
Alternatively Kindly find the RMCS details below for directly liaising with them.
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.