bad customer service

Last year in november i went to Jet randburg to cancel the funeral cover and jet membership with the very same lady who helped me to open the account and she informed me that she cancelled the funeral cover and the club membership. in January i cleared all the balance i was owing jet only to to be surprised in march when i received an Sms saying i was not paying my account and my limit has been decreased due to non payment<br> i never got an Sms from Jet saying i owe them like what they normally do if i owe them. i dint also get a statement to that effect. i had to go to the store where i was told im owing because of the funeral cover and club membership fees which i had cancelled and the Jet store consulted never bothered to cancel on the system making me to believe i was conned as she was dishonest since she had told me she had cancelled everything<br> to the powers that be please ensure that my limit is reverted to the original limit . i don't want the reduced limit.<br> if my limit can not be R3000 or more then i do not see the need to have this account at all<br> i dont want to close the account but i might have to if my limit is not increased immediately