Bad Attitute no communication about fixing phone

I sent in my blackberrycurve for repairs as it was not charging when i connected it to the charger on the 18th of march 2015 11:10 with claim *** and have not had any contact with regards to when my cellphone will be fixed or if it will be fixed so on wednesday the 6th of May which is 7 weeks later i get to the edgars active shop in umlazi mega city where i initially bought the phone and took up the insurance on the phone to be kep waiting for so long i left the shop.<br> The following day Zanele called me on my cellphone as i had provided an alternative number and advised that the people who are meant to fix my phone have not started to fix it as they need to speak to me.<br> This is 7 weeks later and no one has made an effort to try contact me. No one told me when i handed my ohone over that i need to pester people to get service i was told that normal waiting period is a month before i can get my phone back but here i am a month and a half later with no phone.<br> I told Zanele i will come to the shop on saturday the 9th which is did only for the shop manager Nonhlanhla to very lazily tell me that the call centre is closed as they dont work on saturdays.