Bad Attitude regarding payment of account

I received a call from Edcon Accounts Department regarding my February payment that had to be made. The lady whom I had spoken to had very bad attitude by the sounds of her tone of voice. I hadn't taken any details as I was very agitated at the time. <br> <br> On 2 occasions, I have sent Edgars Accounts Department to forward me statements for my account and to date have I not received anything. How am I expected to pay if I don't know what I should be paying.<br> <br> I feel that it is unfair that I have to go in store to get my monthly installment due and that I have to call head office to get this details. Talk about time wasting!<br> <br> I am dissapointed in Edgars bad service, never have I felt this way.