Bad Attitude from Penny Tindi - Edcon Call centre

<p>I phone the call centre on the 18th April on ********** 531 , and firstly the call centre agent who assisted me put me on hold for more than 20 min and dropped the call afterwards - I then called again and spoke to Penny Tindi who was very rude, impatient, unprofessional the list is endless regarding her stinking attitude of which you could hear from her voice. She advised me that the claim has been escalated to Hollard and she could not assist further and does not have any information, only her Manager has the info. When I requested to speak to her Manager and get more clarity she firstly completely refused to let me speak to the Manager, and I insisted to get clarity she than puts me on hold for about 26 min to call her Manager who did not come to the phone to take the call, she advised me that her manager was busy and she will take my details, the Manager will call me back, I have since been waiting for that manager's call. I need to know the progress of the claim, the process and the SLA - no one could answer - please help, I need to know how long would it take for this claim to be completed. The service from Edcon call centre gets worse every day, I’ve been a client since I was a student, I’m even considering closing this account – I deserve better, after all I’m paying for this service!!!!!!!</p> <p> </p>