1 reviews | Active since Jul 2013
bad attitude but mistake was theirs
I bought a tshirt at legit the size they had on the price tag was 8 but on the label it was a size 10. When i tried to wear it i realised its too big...i called the store to let them know about their mistake and find out if they have the right size. But the lady who i was told later is the manager was very impolite and impatient with me as if i made the mistake...as she was putting me on hold to go find out if they have a size...i heard her say clients are annoying...when she got back to me i told her i don't appreciate her behaviour ..she never apologised but was just going on about how it's not their fault but someone from somewhere's fault...even when i went to the store she pretended to be on the phone and never said a word to me....i wrote this complaint a while back but i realise it was never delivered. ...it's really bad that the people that are on ghe fore front of the company conduct themselves in that manner....ive been buying at thay store for over 4yrs the ladies there are always nice. I was utterly disappointed.
Service is a priority at our stores and we must apologise for this lapse in service. Our attempts to contact you were unsuccessful, please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Service is a priority at our stores and we must apologise for this lapse in service. Our attempts to contact you were unsuccessful, please note that we have lodged an official complaint against the store in question, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the relevant management team to address.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***