Bad attitude
<p>There were only 2 people at the till while the store was full asked to see a mananger and I was told he is not in, I asked who is in charge and I was told that everyone in the store was in charge I was talking to a lady who said she is Nosipho I spent about 30 minutes standing at the queue. I was later assisted by a lady named Zandile who was very unfriendly did not greet me at all, I had vouchers which I was told they not working without any reason I then asked what was wrong with them and Zandile said she does not konw I insisted that she finds out and she was advised that she needed to call their head office, she then asked that I stand aside so that she can assist other people as its going to take long for her to make the call, I refused and the attitude got very bad.</p>
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Replies (2)
Edcon's replyOfficial
04 Jan 2017, 15:28This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Kindly be advised that we will liaise directly with the store management team of Jetmart Sterkspuit to address the issue of long queues during busy times and also about the staff attitude.
Your reference number is ***/GO.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,
Edcon's reply04 Jan 2017, 15:28
Official
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Kindly be advised that we will liaise directly with the store management team of Jetmart Sterkspuit to address the issue of long queues during busy times and also about the staff attitude.
Your reference number is ***/GO.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,
Edcon's replyOfficial
04 Jan 2017, 15:28This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Kindly be advised that we will liaise directly with the store management team of Jetmart Sterkspuit to address the issue of long queues during busy times and also about the staff attitude.
Your reference number is ***/GO.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,
Edcon's reply04 Jan 2017, 15:28
Official
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Kindly be advised that we will liaise directly with the store management team of Jetmart Sterkspuit to address the issue of long queues during busy times and also about the staff attitude.
Your reference number is ***/GO.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,