1 reviews | Active since Dec 2015
Bad attitude
I am writing to you today to explain about a Bad Experience I had at Edgars in Midrand Boulders Mall from Simphiwe Mahlangu the Store Manager .<br> A complaint was logged reference number is ***-GO. It is appalling to witness an employee of Edgars such a respected company to behave in such<br> manner. I was never responded since the compliant was logged in December 11 2015<br> Spoke to Ntombifuthi Simelani 29/12/2015 12:57 \she Advised that Joyce called me 23/12/2015 at 17:47 she closed the query\", after not being satisfied<br> on the 13/01/2016 at 14:12 spoke to Thembakanzi Joza and requested her superior. I spoke to Ilse the Manger in the Call Centre, who promise a conference <br> call with the Regional Manager, waited nothing happened. <br> Call on the 25-01-2016 Spoke to Dimakatso at 15:08 \"She advised that the query state that I was planning to rob the store according to the Store Manager of Edgars\" Lies and no feed back from them. Early this year in January I was called by Charles from Edgars in Four ways pretending to be the Regional Manage. He did not resolve or sort the query , he advised that Richard the Regional will take over the case. Edgars does not care about Customers "
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Midrand higher management for actioning accordingly as you stated that the matter has not been handled with professionalism and has been pending since last year. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Midrand higher management for actioning accordingly as you stated that the matter has not been handled with professionalism and has been pending since last year. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,