XM
Xoliswa M
1 reviews | Active since Jun 2015
04 Jul 2015, 13:48
Bad attitude
I just received a call from an agent and while I was still talking trying to get an explanation for why she is calling me when a payment has already been made she dropped the phone on me. This is just rude and totally bad behaviour from an agent but this seems to be the norm nowadays.
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Replies (1)
Edcon's replyOfficial
07 Jul 2015, 13:18Hello xmazana,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. kindly note we have referred this to our Collections team and They will be in touch with you as soon as possible in order to assist further with this matter.
Your Reference Number Is: ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. kindly note we have referred this to our Collections team and They will be in touch with you as soon as possible in order to assist further with this matter.
Your Reference Number Is: ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Edcon's reply07 Jul 2015, 13:18
Official
Hello xmazana,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. kindly note we have referred this to our Collections team and They will be in touch with you as soon as possible in order to assist further with this matter.
Your Reference Number Is: ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. kindly note we have referred this to our Collections team and They will be in touch with you as soon as possible in order to assist further with this matter.
Your Reference Number Is: ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,