MM
Maxwell M
1 reviews | Active since May 2016
31 May 2016, 06:39
BAD
<p>I submitted my claim on the 13th of May 2016 at Edgars for my phone that got lost on the same week, i was told that it can take as long as 3 to 4 weeks for the insurance to process my claim of which i did not understand why it has to take that long to replace my phone. After a week of the claim i went again to check if it was processed only to find out that they dont even rcognise my claim, im not sure if the guys working at Edgars submitted my documents or not however i waited threre for almost one hour while they were still trying to get hold of their insurance, i took the number and decided that i will call and follow up telephonically,however after two weeks i made my follow up and still the insurance have no clue about my insurane,it been a month now after the claim and there is no response with either Edgars or the insurance and im without a phone of which i always pay insurance for,</p> <p>my phone was Sumsung J1 and i was ******</p> <p>claim ***</p> <p>PLEASE ASSIST</p> <p> </p>
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Edcon's replyOfficial
31 May 2016, 12:48We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Midrand management for actioning accordingly as the cell insurance claim was submitted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply31 May 2016, 12:48
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Midrand management for actioning accordingly as the cell insurance claim was submitted in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,